Apr 29 | 14:45 - 15:05

Building an Integrated Customer Experience for Services

Room: Open Platform


Retail Conforama, a leader in home & furniture, was already running a successful marketplace when they decided to go beyond just selling products, and transform into a true one-stop-shop by adding complimentary services. Find out how they built partnerships with service providers and how they integrated the new services offering to provide a seamless customer experience.

The speakers

Anne-Sophie Rembault

Conforama FR

E-commerce Sales Director


Mirakl powers your platform business strategy by allowing you to quickly launch an online marketplace. Marketplaces allow companies to easily add products and services by connecting third-party sellers and service providers. The Mirakl Marketplace Platform automates the hard things about marketplace management: Seller onboarding, service quality control, and order distribution; on a turn-key solution that’s easy to integrate into any e-commerce platform. Mirakl Catalog Manager makes it easy to manage product data quality at marketplace scale. Over 200 customers in 40 countries trust Mirakl’s proven expertise and technology.


Read Mirakl’s latest eBook: “Platform Your Business to Win" to learn the different types of platform models, Platform Pioneer stories, and the first steps you should take to kick start your business' platform revolution.